Delivery Schedule:

Please allow approx. 5 working days for delivery from date of order on wood pellets, 7 days on straw pellets and 10 days on miscanthus pellets
Palletways will email you on the day we dispatch; with delivery usually 2 working days after despatch.
Your can change the delivery day, but please contact us on 01789 761333 by 4pm on the day before delivery to insure this is actioned
On or before the delivery day we will also email you to explain how you can find your 2 hour ETA delivery slot at Palletways trackinghttps://www.palletways.com/track-order
We also ask the driver to call 1 hour before he arrives.

Pallet Delivery Vehicles :

delivery dimensions
  • We will inform you of the delivery day when we despatch  – with delivery 2 working days later
  • To get an 2 hour window ETA on delivery day, please use the Palletways link  or call 01527 852408 (option 1) after 8.00am or
  • The pallet courier will attempt to call 1 hour ahead
  • The pallet courier will require access for a 18t truck or if requested a 7.5tonne lorry (see dimensions)
  • Pallets can be unloaded via tail lift, to smooth, flat, hard surfaces only.
  • Pallets can be moved, within reason, on smooth, flat, hard surfaces only.

Pallet Dimensions:

  • Full Pallets contain 65 x 15kg bags or a single 1000kg bulk bag
  • Half Pallets contain 32 x 15kg bags
  • Quarter Pallets contain 16 x 15kg bags
  • All pallets include a rain proof hood
pallet dimension

Delivery Requests:

  • We will inform you of the delivery day when we despatch –  delivery is approx. 5 working days after order at present
  • Please contact us asap if you would like delivery on a specific week day.
  • Delivery will be between 9.00 and 18.00 (please call 01527 852408 – option1 for ETA)
  • The pallet courier should call 1 hour ahead.

We have additional delivery surcharge, for certain area’s see below.

  • Devon & Cornwall -1000kg & 750kg pallet £15, -500kg pallet or less £10
  • West Wales -1000kg & 750kg pallet £10, -500kg pallet or less £5
  • Scottish Lowlands -1000kg & 750kg pallet £15, -500kg pallet or less £10
  • Scottish Highlands -1000kg & 750kg pallet £35, -500kg pallet or less £20
  • For other area’s not listed please call 01789 761333

We can organise additional delivery requests, as below

  • AM Delivery before 12.00 –  £15
  • PM Delivery before 18.00 –  £15
  • Specific time delivery  between 10.00 and 16.00 – £20
  • Specific time delivery  between 9.00 and 10.00 – £20
  • Specific time delivery  between 16.00 and 18.00 – £20
  • Saturday delivery – £50
  • Redelivery Charge – £40

Please email us your requirements on info@agripellets.com and call 01789 761333 to make payment.

Please see here for full terms and conditions.

Damage:

Although we make every effort to ensure our products reach you in good condition, unfortunately pallets can sometimes get damaged in transit.

Before accepting the delivery, please ensure you notify the driver of any damage.We will endeavour to refund you for any product loss, but our insurers require photographic evidence and estimate of loss.

Please inform us immediately of any damage by emailing us on info@agripellets.com

Although we make every effort to ensure our products reach you in good condition, unfortunately pallets can sometimes get damaged in transit.

Before accepting the delivery, please ensure you notify the driver of any damage.We will endeavour to refund you for any product loss, but our insurers require photographic evidence and estimate of loss.

Please inform us immediately of any damage by emailing us on info@agripellets.com

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